Change Logs

Bug Fixes

• Fixed a bug where users were not able to add an alarm to a device that did not have any alarms previously configured.
• Fixed failure to receive ‘Not Reporting Alarms’ notification when devices were disconnected.
• Users are no longer able to select a blank location when adding a device.
• Improved the drag and drop accuracy issue when rearranging devices.
• Fixed a bug for DRAFT alarm templates that were shown as an available option for a device. DRAFT templates are now hidden from the device’s alarms page and must be finished before being applied.
• Fixed an issue where the ‘Acknowledge’ button wasn’t displaying properly under the ‘Annotations’ table. This occurred when an alarm was triggered.
• Users can no longer add a negative number of readings to trigger an alarm and will default to 0 if a negative number is entered.
• Fixed an issue where users (managers) were unable to drag and drop roles.
• When using the global search function, all valid serial numbers should display the appropriate data for the device.

Firmware

• We updated the critical firmware update page to include more relevant and up-to-date information.

Subscriptions

• Fixed a bug that occurred when users were renewing their subscription and still received emails stating their subscription had expired

Feature

• Added a new Manage Devices page that allows managers to view devices in the account and bulk edit settings across multiple devices.
• Users will be able to sort information within the Manage Device page by selecting a column header.
• The audible alarm setting has been moved from a notification method to a toggle for alarms.
• When creating a one-off calibration report, users will no longer see the “Start” and “End” fields as they do not pertain to this type of report.
• An audit trail for user logins, failed login attempts, logouts, and logouts caused by inactivity is now captured in the Events page.

Mean Kinetic Temperature Calculation

• The activation energy is now the gas constant multiplied by a factor of 10,000 to give the correct USP <1079> definition

Bug Fixes

• Fixed a bug where audible alarms were not being applied to devices correctly.
• Fixed a bug where users were getting reminders to update their device’s firmware when their devices were up to date.
• Fixed a bug where users weren’t being able to apply users from a notification policy to an alarm.
• Fixed a bug where users weren’t able to use Internet Explorer 11 to apply a notification to an alarm template.
• Fixed a bug where buttons were not aligning properly when creating a notification policy
• Fixed a bug where the footer was changing size depending on page content.
• Fixed a bug that occurs when uploading data from a legacy device. Users uploading data will no longer trigger alarms for data older than a week.
• Fixed a bug where users were able to select dates in the future from a date selector on the account export.
• Fixed a bug where the page would not automatically refresh when an escalation policy was deleted.
• Fixed a bug where applying multiple escalations with sound alarm notifications were not working as expected
• Improved error handling for reports.
• Fixed a bug where the date range on the graph did not match that of the summary data on a “Device” report
• Fixed a bug where the monthly details of the credit card subscription were not being displayed.

User Experience

• Clarified warning messages when deleting locations. When deleting parent location, all child locations will remain under the account parent location.
• Redesigned the website’s footer to take up less space and easier on the eyes.
• Prevent users from saving invalid or blank channel names.
• Prevent expiring subscription emails when an upcoming subscription is redeemed.
• We now send an email notifying a user that a report has failed to generate.
• The event log now groups actions that happened together (i.e. adding a user with a set of permissions).
• Improved messaging on the Device Replacement warning to better explain the impact of the action.

Subscriptions

• We now capture subscription related events in the event logs including adding an event to the event log log for yearly subscriptions (redeemed and expired)

Locations

• Users can now create a location at the time they are registering a device

Global Search

• You can now search for devices, locations, users, reports, and more from the global search at the top of the site.

Account Export

• Moved the ‘Export Your Account’ link to the Device Exports page.

Alarms

• Added Armenian country code (+374) for phone/SMS alarms.
• For an account with an expired subscription, we now allow a user to see the alarm templates, but not edit them
• Improved details of Not Reporting Alarms in the event log.

Security

• Includes new SSL Certificate for continued communication between device and DicksonOne Servers.

Bug Fixes

• Fixed a bug where additional channel(s) was being created based on sensor type for RTMP sensors
• Reduced the size of ping packets to reduce watch dog timeouts caused by the ping packet
• Pairing/registration code is now the highest priority and will be displayed over all other messages (e.g. errors)
• Fixed multiple bugs allowing for devices to be properly configured reset at factory
• Fixed bug related to large numbers of sensors being connected over time
• Removed legacy code/functionality where ping packets were being sent every 6 hours when device was on battery
• Fixed issue with readings not being sent due to processing constraint
• Fixed “No AC” error message to appear whenever the device runs on battery

Improved Network Communication

• ARP cache cleared automatically after 20 minutes to allow device to connect to new access points
• Improved WiFi roaming to allow device to jump between different access points

Configuration

• Added support for reporting connection status to new Network Connection App

Device Exports

• Improved performance of USB file export; short button press now exports all data since last export and long press exports all data

Support for Critical Firmware Updates

• Created a site-wide banner to alert users about the critical firmware update.
• Created a status page that indicates any devices that require updating.

Failure to update devices that are still communicating by Oct 12, 2018 will need to be manually updated after that date.

Bug Fixes

• Fixed minor user interface issues from the previous alarm template changes. No functional changes here.
• Saving a template would fail without alerting a user if no channels were applied
• Re-added the save as template checkbox to the custom alarm creation form
• Added additional contextual information to event log/audit trail entries relating to not reporting alarms
• For users who’s subscriptions have expired and attempt to use alarm templates, we clearly notify them of relevant limitations
• Prevent users from saving a blank channel name.
• Cleaned up event logs so actions that happen at the same time appear as a single entry (e.g. when you invite a user and grant them their initial permissions).

Support for SMS and Voice Alarms

• Added Armenia (+374) to the available list of countries that can receive text messages and voice calls for alarms.

This is the same as the pervious version (2.4.27) but has the new security certificates to address Google’s decision to distrust some existing certificates.

This is the same as the pervious version (1.4.4) but has the new security certificates to address Google’s decision to distrust some existing certificates.

Alarm Templates

• Template creation is now more streamlined, providing directions to every step along with a progress bar that marks the completion progress of the template.
• Templates page to now display how many channels each template is applied to. Selecting an alarm template will now allow a user to edit or see an overview of the template.
• Choosing to edit an Alarm Template’s Name, Conditions, Notification, or Channels will now redirect the user to an edit page that provides information and directions on how to complete the step.
• A contact may now be created while in the process of creating a new notification policy.

While functionality is the same, we’ve cleaned up the terminology used throughout the site for increased clarity and consistency.

Alarms

• The UI for the alarms on a device’s alarm page have been updated to more clearly indicate which alarms are applied, how they behave, and when they are triggered.
• The UI for creating an alarm has been updated to match that of alarm templates, but is functionally the same.
• A contact may now be created while in the process of creating a new notification policy.
• Added the ability to call or text numbers in Poland.

As with the alarm templates, while functionality is the same, we’ve cleaned up the terminology used throughout the site for increased clarity and consistency.

Efficiency of Use

• Users can now add create a Location from a Device’s Settings page. This can be done without leaving the Device’s page.
• Actions “kabob” or menu on a device row. When looking at a list of device, you will see a kabob on the right which will display a menu with shortcuts to: device overview, device settings, device alarms, or run an export.

Bug Fixes

• Fixed a bug where read-only users were allowed to create alarm templates.
• Removed data upload button for non-legacy devices (applies only to those using the legacy upload functionality)
• Deleting a report no longer deletes the report’s history
• Fixed a formatting error where alarms were being cut off at the bottom of the report page
• Alarm templates set to “My Login Only” no longer are deleted if the user who created them is deletedd
• Calibration date will no longer show as “Unknown” for DWEs on the device’s settings screen.
• Emails for not reporting alarms will no longer contain *|CURRENT_VALUE|*
• Fixed monthly reports to send on the 1st instead of 31st day of the month
• Added PSI to available differential pressure units
• Fixed conditions resulting in Factory Calibration date incorrect on calibration report

Infrastructure

• Created new database infrastructure for future improvements. No customer data resides or interacts with this infrastructure at these release notes.

• Fixed bug that prohibited some menu options from populating on drop down menus
• Updated subscription redemption behavior to allow users to redeem new subscriptions without overriding the previous one
• Forced all new user and password reset links to expire after 72 hours
• Fixed bug that prevented some contact data from displaying when creating a template from a device alarm
• Enabled automatic device registration to DicksonOne via the latest WiFi connection widget
• Force temperature unit changes to update on touchscreen devices immediately

• Implemented ability to add custom names to data channels. Click here for more details
• Added additional unit options (mmHg, InWc, and pascals) for displaying differential pressure data

• This is a follow up release to the previous one that includes a very minor upgrade to the Ruby platform. This upgrade does not impact or change any functionality.

• Fixed bug that prohibited select users from saving annotations
• Updated MKT field to display “N/A” for devices without MKT
• Fixed formatting of tooltip content

• Fixed bug that enabled alarms to stay active with a logger in an archived state

• Allow non-signed-in users to view the change logs page.
• Fixed error that resulted from attempting to apply an alarm to a device with no channels
• Fixed error that resulted from creating report for a location with no devices
• Fixed hard error that resulted from deleting a location tied to an Escalation Policy
• Added requirement to include a minimum of one notification to an alarm or policy
• Implemented customer service tools to allow Dickson admins to more quickly troubleshoot and resolve select customer account issues

• Revised calibration report so that the “Due Date” reminder column date is one month prior to calibration expiration
• Updated Event Log to include more granular data surrounding Escalation Policies